PROJECT26 | Ashna Advani

BEST UNDERTAKING

Usability Testing

1/3

Existing website

There is no home button
Too much text on the home page makes it confusing
No indication of which page the user is currently on
Options listed are randomly repeated as icons
Some pages have a button to go back to the home page at the bottom of the page
No consistency in font sizes
Some options have been repeated on different pages making the list of options long and confusing
Hierarchy has not been followed
No mention of the official app (for electricity)
Disabled friendly mode does not work
Even though the chosen language is English, the captions for pictures in the gallery are in Marathi

The task was to select a website that has a lot of usability issues, identify them and redesign the website so as to create a better user experience

The BEST Undertaking is the Brihanmumbai Electric Supply & Transport Undertaking of the Brihanmumbai Mahanagarpalika. The website offers services such as payment of electricity bills, information regarding bus services and also serves as a portal for employees, to name a few.

www.bestundertaking.com

BACK

Target Audience

Consumers (Electricity and Transport)
People interested in advertising
Employees

Survey

Questions:

Name
Age
Gender
How often do you visit the website?
What is the purpose of visiting the website?
Is the information on the website clearly presented?
Do you have any trouble finding the content or service you are looking for?
Did you find what you were looking for?
Did you face any challenges while using the website? If yes, please list a few.
Which features of the website do you use the most?
What other information or service should be included in the website?
On a scale of 1 to 10, how easy is it to use the website?https://forms.gle/Wmwsr1vKHdhSLL2H6

1/4

Findings

The contents of the website are not properly organized
The website is used more for the electricity section than for the transport section
In electricity, the website is used for payment of bills, new connection application (only happens online), change of name, complaints
In transport, the website is used for information on routes, depots and lost and found items
Features such as registration and renewal of passes and smartcards must be added
The contents should be well categorized for better understanding